Privacy policy
This policy outlines our ongoing legal and ethical obligations to you in respect of how we manage your personal information
PRIVACY POLICY
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/australian-privacy-principles
What is Personal Information and why do we collect it?Personal Information is information or an opinion that identifies an individual. The Personal Information we collect includes:
your name, email address, postal address, phone number, signature, and comments written about you.
For information or opinions to qualify as Personal Information, they need to be documented. The classification as personal information holds, irrespective of the accuracy of the content. This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.barwonhypnotherapy.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Sensitive InformationSensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:• For the primary purpose for which it was obtained• For a secondary purpose that is directly related to the primary purpose• With your consent; or where required or authorised by law. Health Information Your Health Information is protected under the The Health Records Act 2001 (Vic). This law defines Health Information as: • information or an opinion about your physical, mental, or psychological health;• information or an opinion about a disability; or• any personal information that is collected from you while providing you with a health service The Office of the Health Complaints Commissioner (HCC) oversees the enforcement of this law. Third PartiesWhere reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Disclosure of Personal InformationYour Personal Information may be disclosed in a number of circumstances including the following:• Third parties where you consent to the use or disclosure; and• Where required or authorised by law. Security of Personal InformationYour Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal InformationYou may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Barwon Hypnotherapy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal InformationIt is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy UpdatesThis Policy may change from time to time and is available on our website. Privacy Policy Complaints and EnquiriesIf you have any queries or complaints about our Privacy Policy please contact us.
For information or opinions to qualify as Personal Information, they need to be documented. The classification as personal information holds, irrespective of the accuracy of the content. This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.barwonhypnotherapy.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Sensitive InformationSensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:• For the primary purpose for which it was obtained• For a secondary purpose that is directly related to the primary purpose• With your consent; or where required or authorised by law. Health Information Your Health Information is protected under the The Health Records Act 2001 (Vic). This law defines Health Information as: • information or an opinion about your physical, mental, or psychological health;• information or an opinion about a disability; or• any personal information that is collected from you while providing you with a health service The Office of the Health Complaints Commissioner (HCC) oversees the enforcement of this law. Third PartiesWhere reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Disclosure of Personal InformationYour Personal Information may be disclosed in a number of circumstances including the following:• Third parties where you consent to the use or disclosure; and• Where required or authorised by law. Security of Personal InformationYour Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal InformationYou may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Barwon Hypnotherapy will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal InformationIt is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. Policy UpdatesThis Policy may change from time to time and is available on our website. Privacy Policy Complaints and EnquiriesIf you have any queries or complaints about our Privacy Policy please contact us.